In this second edition, analyst and author Kathleen O’Connor nails the flaws of the health care industry and the horrendous changes facing doctors, hospitals, and everyone who wants affordable, high-quality health care. She lays out the problems we face and why they are there, and then she paves a path to change. O’Connor uses direct language to strip a complex and greedy industry of its mystery and offers a no-nonsense template for community action.
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